Capabilities and workflow
| Criterion | StayCharted AI Model Trainer | ServiceNow Predictive Intelligence |
|---|---|---|
| Availability | Instance permits outbound HTTPS; StayCharted Essentials or Business for API | Subscription and required plugins |
| Training history | A few hundred reviewed incidents can be a starting point; validate coverage | Default classification minimum is 10,000 records; check the instance property |
| Inputs | Fields you choose, such as short description, description and location | Incident templates use short description; configurable solution definitions |
| Evaluation | Held-out accuracy by category and review-cutoff analysis | Solution statistics, including precision and coverage |
| Unsure answers | Your rule leaves fields unchanged; below-cutoff answers enter the Review Queue | Configured prediction thresholds and workflow |
| Processing | Selected fields are sent to StayCharted | ServiceNow-managed ML processing; review its service architecture and data terms |
Fit by requirement
Predictive Intelligence
An existing licensed ServiceNow workflow with sufficient training history.
StayCharted
A separately evaluated classification model used across ServiceNow, files and other applications.
Before choosing
The guide’s tested business rule fills only unchosen fields above your chosen confidence threshold and records a work note. Match the input formatting to the training data and keep your agents’ decisions authoritative.
Sources
ServiceNow incident classification · checked October 18, 2026Predictive Intelligence properties · checked October 18, 2026Product names belong to their respective owners. StayCharted is not affiliated with the vendors compared here.
StayCharted plans and workflow
Free covers text and includes up to one AI Classifier Model. Essentials is $49/month and Business is $99/month per workspace. Pictures require Vision: +$49/month on Essentials or +$99/month on Business. Dedicated AI Models require Business. Prices are USD.
StayCharted trains and runs its own models, or uses your company’s own AI for text classification. With the Your AI Models add-on ($49/month on Essentials, $99 on Business), it uses your AI on Amazon Bedrock, Microsoft Foundry, Google Cloud, OpenAI or Anthropic, gives it your categories and most similar past examples, and tests it on rows it hasn’t seen. On Business, Dedicated AI Models can also be trained in your own Amazon Bedrock; the trained model stays in your AWS account. Your own AI options
- Every training run reports accuracy on examples not used to train the model, overall and by category. Answers include confidence.
- Data-quality checks and personal-information masking before text training are available on every plan.
- On Essentials and Business, answers below your review cutoff, from files, Google Sheets, the REST API (including Zapier, Make, Power Automate and ServiceNow) and AI assistants, wait in one Review Queue; reviewed answers go into the next version’s training. Grouping unlabeled examples is also included; pictures require Vision.
- Picture checks flag near-duplicates and potentially mislabeled examples. Location metadata is stripped from the copies used by the model; original uploads are retained unchanged until deletion.
StayCharted is a hosted service: there’s no on-premises version, and it can’t import models trained elsewhere. A Builder can download a trained Dedicated AI Model (its adapter, which needs the exact base model and your own inference software), an AI Classifier Model or an AI Image Classifier Model from the model’s Manage tab. A Classifier Model runs only inside StayCharted, and a model trained in your own Amazon Bedrock is already in your AWS account.
Compare plans and allowances · Model options and downloads · Data handling
Common questions
Do I need IntegrationHub?
The documented StayCharted guide uses an asynchronous business rule and outbound REST rather than IntegrationHub. Confirm outbound access and licensing with your ServiceNow administrator.
Does StayCharted connect into our instance?
No. Your business rule sends selected fields to StayCharted and applies the returned suggestion.
Can I use both?
Yes. Evaluate them on the same held-out tickets, or use them for different queues. Avoid two automations overwriting the same fields.