What happens when I reach a limit?+
The work stops and you're offered an upgrade. There are no overage charges and no surprise invoices — you can't spend money you didn't choose to spend. An upgrade takes effect immediately.
Can I change plans?+
Any time, up or down. Downgrading keeps your work: models above the new plan's limits are switched off, not deleted. You can switch them back on when you move up again.
Do I need a GPU, a data scientist or any setup?+
No. Upload labeled text or a ZIP of categorized pictures, review your examples, and train.
Which languages does it work in?+
A Classifier Model works in any language written with spaces between words. AI Classifier Models cover many languages. A Dedicated AI Model learns from the language in your examples. Evaluate it on representative text; the published benchmark covers English only.
What happens to sensitive information in my training data?+
On every plan, StayCharted AMT checks text examples for email addresses, phone and payment card numbers, IBANs, US Social Security numbers, IP addresses, passwords, API keys, and credentials in links. Choose to mask detected values, exclude affected rows, or keep them; your choice is recorded. Models trained on masked text apply the same masking before reading new text in files, the app, or API calls. Your original file text is preserved. This check detects recognizable patterns, not all personal information: names, street addresses, and free-text medical details are not detected yet. Remove those yourself before training.
How is accuracy measured?+
Before you publish a model, it is tested on examples from your file that it never trained on, and shows you its accuracy, where it goes wrong, and which categories it confuses.
How do I add Vision?+
On Essentials or Business, open Plan in StayCharted AMT and choose Add Vision to my plan under Add-ons. Vision costs an additional $99/month per workspace on Essentials or $199/month on Business. Charges are prorated from the day you add it. You can remove it any time. Moving between Essentials and Business keeps Vision at the new plan’s price, with prorated billing.
What pictures can Vision read?+
JPEG, PNG, WebP, GIF, BMP and TIFF, at least 32 pixels on the shorter side and up to 10 MB per picture. ZIP uploads can be up to 50 MB on Essentials and 100 MB on Business. Links must use HTTPS and be publicly accessible. Google Drive and Dropbox share links work when shared with anyone who has the link.
Can Vision read text inside pictures, like receipts or forms?+
It recognises what a picture shows, not the words written in it. For sorting documents by what they say, use a text model on the extracted text.
Is there a Dedicated AI Model for pictures?+
Yes: the Dedicated AI Image Model, on Business with Vision. An AI Image Classifier Model uses ready-made vision AI with your own classifier on top. A Dedicated AI Image Model trains the AI itself on your pictures. Training takes longer; compare both on the same set-aside pictures before choosing. Better accuracy is not guaranteed.
What does "dedicated" mean in Dedicated AI Model?+
That the AI itself is trained for you. Every model you build is yours alone — a Classifier Model and an AI Classifier Model learn your categories from your examples and are used only by your workspace. An AI Classifier Model reads meaning with a ready-made AI that everyone shares and that never learns from anyone's data. A Dedicated AI Model goes further: the AI itself is trained on your examples—text, or pictures on Business with Vision, so the AI is yours too. It runs on our shared GPU servers, which is what keeps it affordable — "dedicated" describes the AI, not the hardware.
What is Enterprise?+
Limits, terms and pricing set with you, for organizations that need more than Business, including custom Vision capacity. Contact hello@staycharted.com.