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The work stops and you're offered an upgrade. There are no overage charges and no surprise invoices, so you can't spend money you didn't choose to spend. An upgrade takes effect immediately. If you use your own AI platform, that provider charges usage separately under your agreement with them.

Any time, up or down. Downgrading keeps your work: models above the new plan's limits are switched off, not deleted. You can switch them back on when you move up again.

No. Upload labeled text, a ZIP of categorized pictures, or a SharePoint permission export, review your examples, and train.

A Classifier Model works in any language written with spaces between words. AI Classifier Models cover many languages. A Dedicated AI Model learns from the language in your examples. Evaluate it on representative text; the published benchmark covers English only.

On every plan, StayCharted AMT checks text examples for email addresses, phone and payment card numbers, IBANs, US Social Security numbers, IP addresses, passwords, API keys, and credentials in links. Choose to mask detected values, exclude affected rows, or keep them; your choice is recorded. Models trained on masked text apply the same masking before reading new text in files, the app, or API calls. Your original file text is preserved. This check detects recognizable patterns, not all personal information: names, street addresses, and free-text medical details are not detected yet. Remove those yourself before training.

Before you publish a model, it is tested on examples from your file that it never trained on, and shows you its accuracy, where it goes wrong, and which categories it confuses.

On Essentials or Business, open Plan in StayCharted AMT and choose Add Vision to my plan under Add-ons. Vision costs an additional $49/month per workspace on Essentials or $99/month on Business. Charges are prorated from the day you add it. You can remove it any time. Moving between Essentials and Business keeps Vision at the new plan’s price, with prorated billing.

JPEG, PNG, WebP, GIF, BMP and TIFF, at least 32 pixels on the shorter side and up to 10 MB per picture. ZIP uploads can be up to 25 MB on Essentials and 100 MB on Business. Links must use HTTPS and be publicly accessible. Google Drive and Dropbox share links work when shared with anyone who has the link.

It recognises what a picture shows, not the words written in it. For categorizing documents by what they say, use a text model on the extracted text. It can read a text column beside each photo, such as a note or message.

Yes: the Dedicated AI Image Model, on Business with Vision. An AI Image Classifier Model uses ready-made vision AI with your own classifier on top. A Dedicated AI Image Model trains the AI itself on your pictures. Training takes longer; compare both on the same set-aside pictures before choosing. Better accuracy is not guaranteed.

That the AI itself is trained for you. Every model you build is yours alone: a Classifier Model and an AI Classifier Model learn your categories from your examples and are used only by your workspace. An AI Classifier Model reads meaning with a ready-made AI that everyone shares and that never learns from anyone's data. A Dedicated AI Model goes further: the AI itself is trained on your examples (text, or pictures on Business with Vision), so the AI is yours too. It can run on our shared GPU servers or, on Business, in your own Amazon Bedrock. "Dedicated" describes the AI, not the hardware.

Your company's own AI, on your own AI platform, set up to categorize your rows. With every question it is given your categories, your labeling guide and the most similar rows your team already categorized. Nothing is trained, so it is ready as soon as it is tested. Like every model, it is tested on rows it hasn't seen, and the report shows how often it was right, so you can compare it with a Classifier, AI Classifier or Dedicated AI Model on the same rows and publish the better one.

Amazon Bedrock, Microsoft Foundry, Google Cloud, OpenAI, Anthropic, or any service with an OpenAI-compatible API. The workspace Owner connects them in Settings → AI platforms. Amazon Bedrock connects through a role in your AWS account that only AI Model Trainer can use, so there is no key to paste.

On Essentials and Business you can connect a platform, set up Your AI Model and test it at no extra cost. To publish one, so it answers in files, the Try box, the API, Google Sheets and AI assistants, add Your AI Models: $49 a month on Essentials, $99 on Business. Each one counts as an AI Classifier Model, and the rows it fills count toward your plan. Your AI provider bills its own usage, on your account with them.

Yes, on Business. When you connect Amazon Bedrock, tick "Also train models here". Dedicated AI Models can then be trained with Bedrock's own fine-tuning in your AWS account, in US East (N. Virginia), on Amazon Nova Micro, Lite or Pro. The training file is put in a private bucket in your account and deleted when training ends. The trained model stays in your account and answers there; you can call it from your own systems as well. Training and answers are on your AWS bill. You can also train in your own Microsoft Foundry or Google Cloud account on Business; see Train in your own cloud for setup guides.

If your organization needs the whole product (models, files, the Review Queue and the API) to run in its own AWS account and Region, for data residency, data sovereignty, data governance or compliance reasons, talk to us about a self-hosted Enterprise deployment. Tell us what you need: which AWS Region, roughly how many workspaces, and whether you’ll need Dedicated AI Models on your own GPUs. If you only need to train in your own account today, on Business you can connect Amazon Bedrock and tick “Also train models here” to train Dedicated AI Models in your AWS account in US East (N. Virginia). Your AI Models is an add-on on Essentials and Business; Bedrock training is on Business. On Business, you can also download your trained models from the model’s Manage page.

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Limits, terms and pricing set with you, for organizations that need more than Business, including custom Vision capacity. Contact hello@staycharted.com.

Yes. StayCharted AI Model Trainer is on Microsoft Marketplace with the same plans (Free, Essentials, Business). The Vision add-on is available on Essentials and Business. You sign in to StayCharted after subscribing and choose the workspace. Plan changes and cancellation happen in the Azure portal or the Microsoft 365 admin center. A workspace you've been paying for by card can move to Microsoft billing, and the unused card days are refunded.